Field Service Management

How Does it Work?

Our field service management module allows you to easily schedule and dispatch field workers, assign jobs, print job tickets or send notifications direct to your technicians. By utilising mobile devices details can be accessed direct allowing each technician the ability to record faults or site details, and capture customer signature on completion adding location time and date of every job.
 

Signature Capture

By capturing the customer and service engineers signature, these are automatically embedded within a PDF document which can be sent to your customer for their records, or if you are a sub-contractor, the main contractor may require these prior to paying your invoice.

Service Level Agreements

If your business works to deadlines set by your customer, utilise the SLA function built right in to AutoVu. It will allow you to set timed deadlines individually for each customer. Should the time expire before the engineer attends, your nominated person will get a kindly alert!

Timed Response Counter

How Does It Work?

Set up a Service Level Agreement with a main contractor which will include the terms of the agreement, maximum response time and a nominated person within your establishment that will receive notifications. 

Each new job ticket that is raised for a job that the Main Contractor has listed with you will invoke a timed response mechanism that will trigger the alerts as the completion time approaches.

MyFIELDCRM

Service Agreement Timer

Once a service level agreement has been set with a main contractor and a nominated person specified. Each job ticket produced will automatically begin counting down.

Should the time allocation become close to expiry, an early reminder notification can be sent to the nominated person warning of potential failure to comply.

Closing the job ticket or marking as 'Arrived on Site' will stop the timer and prevent further notifications.