Mobile App - General Information

The mobile App is available on both Android and iOS. Download from Play Store and App Store respectively. It is free to download but relies on an active subscription to receive job bookings.

General Information 

 

Jobs booked onto the system in the rep name selected will appear on the selected users app. I.E. only jobs booked for the current logged in user will show.

 

When selecting more than one rep for a given job, only the lead rep (first one selected) can update the job using the app. This prevents multiple attempts at updating the same record by several people at the same time.

 

Only the work booked for the current day can be updated on the app.

 

Work not accepted on the day it was booked will be removed from the device the next day. All jobs will be removed from the device on the second day.

 

Multiple logins on the same account on different devices is not permitted. Once the data has been received on one device, other devices logged in on the same account will not receive the same data unless it is re-sent from the main web UI.

 

Jobs are periodically synchronised to the device from the server (approx. every 5 mins) To force an update on the app, swipe down on the diary page to synchronise the information from the server to the device.

 

If the device is in a no signal area, work can continue and updates will be saved and synchronised once a signal has been re-established.

 

To use the app.

After logging in, jobs can only be updated upon starting the days shift. (This procedure only needs completing once when first logging in)

A job must be accepted before details can be entered.

The app will insist on certain fields being complete and will prompt the user to do so.

The job complete button on the app is simply to hide the job from the list. If office personnel re-save the job to the rep, it will re-appear on his app.

When the office toggles Job Complete on the job ticket using the web browser, this will also remove the job from the app.

Site pictures can be taken from the phone gallery or taken directly in the app. Pictures taken via the app will not be saved in the device but will remain in the app and deleted once the record is deleted (this keeps phone memory usage to a minimum) Pictures taken in the app will be previewed before saving. The user must accept the preview for the picture to be saved.

 

Notifications

The app is designed to alert the office of the current job stage, these will be indicated on the office users web browser while in the diary page as shown on the left of the grid while in day view. Details on what the coloured markers mean can be viewed by clicking the question mark as shown on the main diary page.

 

This will show a symbols and definitions dialogue with a key to what all the symbols and colours mean;

 

 

 

 

 

See Also:

If you would like to know more about AutoVu and what we can do to help your business, why not check out our Frequently Asked Questions page, or Contact Us any time to discuss your specific requirements.

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