Service Contracts

Create multiple service contracts that represent each contract period. Individual service months can be defined along with a unique contract name and which months the services becomes due.

Introduction

The contracts manager helps you define the parameters of each service contract period. Each period may represent one or more years (or months if required). By saving each period in a separate contract allows you to preserve information for each contract as and when they are renewed.

 

Service jobs can be automatically created and completed as part of a service route by your engineers, or allocated directly by office personnel. In any event, it is difficult to miss a service visit without a clear indication that this has happened. This will be flagged up in either a report, or on the main diary page by clicking the 'Service' tab in the LH menu. Service jobs that have gone past their due date will be clearly identified within the job age column.

 

 

On the Site Record, the service contract details are displayed in the centre panel.

 

 

Clicking on the Status dialogue or the dates will open the Contract Manager dialogue.

 

 

 

Setting the values

 

Status

By default, the only values that exist in this list are 'Undefined' and 'Cancelled / Terminated'. You may populate this list with your own service contract names by visiting Custom Values in the settings section and entering your own contract names and associated screen colour.

 

Every contract will be undefined to start with, once you enter some of your own contract names in the custom values section, these will be in the list and available for selection.

 

The 'Cancelled / Terminated' option allows you to tell the system that your customer has cancelled the contract mid term but allows you to keep the dates recorded and any other options that may have been set. You can run reports on this status that allows you to determine how many contracts have been cancelled within a period.

 

Route

Each site product can be assigned to a given service route / engineer. As with the contract names, you can set up these routes within the Custom Values section. See the individual help topic 'Service Routes' Service routes allow you to assign multiple service jobs to one engineer for viewing and completing on his mobile app.

 

Start / Expiry

These dates represent the start and end dates for the full contract. this can be for any period from a matter of months to several years. Clicking on these dates will open a date picker dialogue allowing you to select the correct date. (Please note: dates are selected and entered onto the main page on clicking the actual day number)

 

To avoid conflict with dates set back to front, always set the start date first, otherwise setting the end date will overwrite value in the start date if it is shown to be earlier than the start.

 

PLEASE NOTE: If you enter dates in the past, the service visits will not be created. Only service visits current day and future can be created automatically. This is to prevent creating hundreds of visits dating back many years that are not required. If you do require visits in the past to be added to the system as part of a contract, historical dates must be added manually. E.G. You are entering contract details a month or two late for something that should already have been done, then the first month or two visits that are in the past will not be created, you must add them manually.

 

N.B. Unless you are retrospectively adding service visit details for visits in the past that were actually attended / completed, due consideration must be made as to why you would want to add a visit date in the past where no one attended and can no longer physically attend on that date.

 

 

R +1 buttons

These two buttons apply to the expiry date only. When first entering a start date, the expiry date will automatically default to 'Plus one year'. Clicking the R button simply allow you  'reset' (R) the Expiry date back to the same date as the start date. The '+1' button adds one year to the expiry date for each click.

 

Put simply, if you get confused with the dates, R will reset the date back to the beginning allowing you to then add the correct number of years with the +1 button.

 

Insurance Paid

This is an optional field that allows you to record the date your customer paid for the contract.

 

Contract Price

Record the value of the contract. This requires some consideration for how your particular company prefers to record the value of a contract.

 

E.g. For a single year contract, it is easy to say what the value of the contract is because it covers one calendar year. What if some customers take a one year contract and others a three or a five year contract.

 

One method would be that this field always contains the single year value. So if a one year contract was £100 but the customer opted for a 5 year contract, you would still record £100, or at least one fifth of the total contract value. You could then say in the description how this value was calculated. This method allows you a uniform pricing structure that is always based on one year. There is just as good a reason to enter the full contract price. We have raised the point so that you may consider it and act accordingly.

 

Is Current Contract

Within AutoVu, you can define multiple contracts for the same product. This allows you to create a completely new contract for each payment period. So, if your customer paid for a contract in 2018 that expired in December, you would want to preserve that detail and create a separate new contract for 2019. This toggle allows you to tell the system which is the 'Current' contract, I.E. the one that is in force now and will be reflected in your reporting. See below for details on how to create a new contract period.

 

Remind on Expiry

This toggle simply sets a flag so that when reporting on service contracts that are due for renewal, you may easily determine which contracts have been set to renew. the default setting for this flag is 'On'

 

Rental Product

This option sets a flag so that within your reports, you can identify if the product is a rental item or not.

 

Please Note: If you wish to include automated service entries for rental products, it is necessary to set the start / end dates for the contract period including any service months required.

 

Use the contract end date as a flag to indicate the contract review point in time. E.G. as the product is a rental item, utilising the contract end date is a useful feature that allows you to set a point in time where you may review the terms of the rental contract or determine the continued suitability of the product for possible replacement.

 

Exclude Past Incomplete

By default, all service visites between the start and end date will be added to the system. If you have added the contract part way through a contract and do not require the past incompleted service visits to be shown, toggling this switch will automatically remove them.

 

Include First Service

When first supplying a product, a service is not usually performed on the same day as the supply date so the system will automatically miss out the first service renewal as the product is deemed serviced on supply, subsequent renewals may require this toggle to be set in order to insert the correct number of service visits into the job history. Clicking save, with this option on and then with it off will demonstrate the feature.

 

Deceased

This toggle simply sets a flag within the system so that when running reports, you may easily define which Products / Sites should be included in the report.

 

Contract Invoice

By default, AutoVu can flag up any job ticket type that has not been set for invoice, or marked to the contrary with the 'Invoice not required' flag. By toggling this flag to 'Yes' prevents the system from flagging up job ticket type 'Service' as requiring an invoice, even if the 'Requires Invoice' or the 'Does not require Invoice' have not been set. This would usually mean that you have the service contract payment covered elsewhere. This could be a recurring invoice to cover the whole contract.

 

Rolling Contract

This is just a flag that allows you to record within your reports that there may not be an actual end date to the contract. I.E. your customer continually pays the premium until either you or them terminate it. The start date would reflect when this agreement begun, the expiry date would reflect a date that you would like to review the rolling contract agreement.

 

Service Months

You can select any or all of the months that this contract covers. Just tick the appropriate months and if they fall between the dates you have set, a service job ticket entry will be created.

 

Notes

Any additional notes about this contract can be recorded here.

 

Delete

You may delete the contract in its entirety. You cannot physically delete the currently active contract, but clicking this option will reset the parameters. Only contracts that are not currently the 'currently active contract' can be physically deleted.

 

Files

Any documentation can be uploaded here. This may be contract documents from your customer or those created by you.

 

Save

Upon saving the details on this form, the service job tickets will be recorded within your job history (where applicable) these will be 'Non Booked' service jobs that are available either on a service route when they become due, or, on the diary page when clicking the 'Service'  button in the LH menu. Only services due within the next 30 days or until they are completed will show on the main diary page or the service engineers app.

 

 

 

Creating a New Service Contract

You could keep this simple and only alter the dates of the existing contract and enter notes to reflect what has happened between each contract period.

 

If you would prefer to keep each contract period separate, you can do so by creating a completely new service contract entry.

 

Click the 'Service Contract' tab shown in the LH menu when on the site record.

 

 

This will open a table grid showing the current service contracts. Details recorded in the current contract (if any) will be shown in the grid. As you add additional contracts, each will be recorded here with the ability to select and review its contents at any time. The column labelled 'Current' identifies which contract is the currently active one. The currently active contract will be the one that shows in your regular reports for determining due dates etc. 

 

 

Clicking add, will open a new Contract manager dialogue (as shown above)

 

A new contract will not become active until you tell it to do so by opening the contract you now wish to be active and selecting the 'Is Current Contract' toggle and save.

 

A new contract and its associated job tickets will not interfere with job tickets created from other contracts. They are kept separate. I.E. any unused past job tickets will not be affected by saving details from a new contract.

 

 

Contract Expired

When a contract goes past its expiry date, the Status will turn to red with the words 'EXPIRED' displayed. (this also shows on the service engineers app if the job was specifically booked for him out of contract period) This is a very visual indicator that any agreements on what this contract contained have now expired. The original name of the contract is shown underneath the status.

 

 

Contract Cancelled

When you or the customer cancels / terminates a contract early, the 'Cancelled / Terminated' option can be selected within the 'Status' drop down. Utilising this option allows you to report on 'Cancelled / Terminated contracts. The words 'Cancelled / Terminated' will appear in the status column. Please note: The words 'Cancelled / Terminated' will only show while the contract is actually still within its contract period, once it expires, the 'Expired' flag will then show. However, the original status 'Cancelled / Terminated' is still shown within the Contract Name field. (See the second image).

 

The date the contract was cancelled as shown below can be set within the Contract Manager dialogue. This will become visible after setting the 'Cancelled / Terminated' option.

 

 

Image showing a cancelled contract that has now also expired its contract term.

 

 

PLEASE NOTE: Once the Cancelled / Terminated option has been set, the relevant service visits will be removed from the service engineers app and also from the 'Service' tab on the LH diary menu.

 

The service visits will remain in the job history as outstanding. 

If you would like to know more about AutoVu and what we can do to help your business, why not check out our Frequently Asked Questions page, or Contact Us any time to discuss your specific requirements.

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