Explore Your Customer Records in an All-New Way with the Customer Media Timeline

One of the reasons that social media is so popular, especially with businesses, is that it can display up-to-date info in a way that’s easy to digest. Harnessing this very same logic, the AutoVu Media Timeline allows you to create an activity feed for each of your customer records. There’s never been a better or more immediate way to share customer data within your business. Here’s how it could work for you.

The Customer Media Timeline: An introduction

At this point, almost all of us are familiar with the concept of social media profiles, and the way in which friends can share content with us. We thought this was a pretty nifty idea, and wondered why it couldn’t be used in a CRM context. The answer to that question is the AutoVu Customer Media Timeline. Featuring an immediately familiar timeline-style layout, this feature allows you and your colleagues to share customer documents, images, notes, and more – all within the customer’s record. This handy feature isn’t limited to just CRM, either: you can also use it as part of AutoVu’s Field Service Management module too. Told you it was nifty.

Your platform, your choice

One of the things our customers tell us they love about AutoVu is how customizable it is – and that’s no different with the Customer Media Timeline. If you prefer a more conventional view of a customer record, you can switch back to the Classic view at any time with a single click. When developing the Customer Media Timeline, we also decided to include Social Sharing as an optional feature. It’s included by default, but you can switch it off anytime, and it allows you to share customer updates with your entire organisation – much like you’d share something with friends on Facebook. There’s even a useful ‘Got It’ button so your workmates can let you know they’ve seen the update.

A new way to view your customer data

In a world where data is more important than ever before, it makes sense to present customer data in a way that’s immediately digestible. The AutoVu Customer Media Timeline does exactly this – and plenty more besides. You have the choice of multiple view types, can share content instantly with colleagues and more far-reaching social channels, receive real-time updates, upload documents and images… the list goes on! As you can probably tell, we’re very proud of the AutoVu Customer Media Timeline, and we think it’s yet another reason that AutoVu’s CRM and FSM platform stands head and shoulders above the rest.

Want to try out the Customer Media Timeline for yourself, or simply learn more? Explore our dedicated page now, or call the AutoVu team today on 0845 474 8824.